How do I return an item?
We are committed to providing you with great customer service and making a return as easy as possible. That is our promise to our customers!
In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or a store credit. Items received as a gift may be returned for a store credit.
Trebor Style will accept returns in all categories with the exception of "Final Sale" items, unless item is found to be faulty.
All items returned for a store credit or refund must be unused and must have all original tags intact.
HOW TO MAKE A RETURN
Making a return or exchange is easy using your personal account on the Trebor Style web site. Please make sure you receive your return merchandize authorization number (RMA) within 30 days of receiving your order (excluding Holidays).
RECEIVING YOUR RMA
RETURNING YOUR PURCHASE
If you wish to exchange an item for an alternative style, we suggest that you return it for a store credit or refund and purchase the new item separately.
RECEIVING A REFUND
Your refund will either be credited to the original credit card used or corresponding account with Trebor Style. Shipping charges are not refundable when crediting a credit card (with the exception of faulty items).
Please note card refunds may take up to 10 business days for your bank to complete, depending on the processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
If you order has been sent to a destination within Florida, all sales taxes will be refunded. Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
Unfortunately we are unable to offer returns for items purchased "On Sale" and designated as "Final Sale".
A RMA number should be requested with 30 days of receiving your order. You should then return the item(s) within 7 days of receiving the RMA. Returns outside of these timeframes may be accepted at the discretion of Trebor Style and may only be refunded as a store credit. Please note that RMA numbers requested more than 30 days after receipt of you order will also be granted at our discretion.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs with 6 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair the faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product subject to availability. You will receive a full refund if the item cannot be repaired or replaced with a like item of quality and value.
We have made every effort to display as accurately as possible the colors of our products that appear on TreborStyle.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
TreborStyle.com specializes in handmade items from natural products and no two items are guaranteed to be identical. Colors and size will vary in each item. This is inherent, and the beauty of, a hand crafted item made with natural stones, pearls, and products.